Bluetooth device won't pair to earbuds
Ensure both your earbuds and your device are within 10 metres (30ft) of each other. Try to limit obstables such as walls and electrical or wireless equipment between the two, as these can potentially compromise Bluetooth performance.
To resolve most issues with Bluetooth pairing, try the following steps:
- Turn off Bluetooth on your device, then turn it back on.
- If you've previously paired your earbuds with your device, Remove / Forget the earbuds, then retry the pairing process.
- Restart your device.
- Reset your earbuds by holding the button inside of the charge case with both earbuds in the case for 5 seconds.
- Try the pairing procedure from the beginning but with a different source device.
Top ^
Was this answer helpful?
Alerts. News. Updates.
Support Notice
Alexa Outage
We are aware of an issue currently with the Alexa skill and Formation suite of speakers. This is being investigated currently and will be resolved as quickly as possible.
Px7 S2 & Px8 Firmware Update
A new firmware version is now available. This update will help to address connection issues for some Android users and includes audio improvements for the Px8 model. For more details, please click here.
